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G2S Project Code: 2021-FL-88098
State: Florida
Fiscal Year: 2021
Grantee
Northeast Florida Library Information Network

Project Director
Director Name: Bradley Ward
Director Phone: 904.278.5620
Director Email: brad@neflin.org
General Information
Title: 2021-22 NEFLIN Training Grant
State Project Code: 21-LSTA-C-01
Start Date: 07/01/2021
End Date: 09/30/2022
Abstract: NEFLIN provided a comprehensive training program that enhanced the ability of library staff to better serve their community.  The grant activities provided high-demand training in multiple locations and formats to allow for the widest possible participation by library staff.
The five activities that comprise this training program were; Staff training, Interest Groups, Self-Paced Learning, Management Training Institute, and a Hot Topics Conference.
1. Staff Training consisted of free face-to-face and online classes were provided for library staff in Florida.
2. Interest Groups meet regularly to provide a forum for library staff to network, share information, and problem solve on topics of mutual concern.
3. Self-Paced Learning was provided through two methods: 1) Titles were added to NEFLIN's Lending Library of professional development books for library staff.  2) Access was provided to a group of online asynchronous courses.
4. Management Training Institute (MTI) provided new skills and tools that addressed gaps in the preparation of librarians for management roles.
5. The Hot Topics Conference was a biennial virtual conference for library staff based on a new or emerging trend in our field. 



State Goal: Goal 1 - Services: Floridians use information and innovative and responsive services from all types of libraries and archives that meet diverse information needs.
Budget Information
LSTA
MATCH-State
MATCH-Other
Total
$207,388.00
$0.00
$70,438.00
$277,826.00
Intent(s)
Improve the library workforce.
Library Infrastructure & Capacity
Library Skills
Activities
Activity Details
Title: Staff Training
Narrative:
Many libraries in NEFLIN’s region are unable to offer continuing education for their staff. Some have budgetary restrictions that keep them from hiring professional trainers. Some do not have staff that can devote work time to arranging for training sessions. NEFLIN fills this gap by offering a comprehensive slate of professional development opportunities in a variety of formats for our region's libraries as well as any other Florida library staff. We offer in-person workshops and online webinars. For the just-concluded fiscal year, 991 people attended 65 sessions (61 webinars and 4 face-to-face).

NEFLIN used email newsletters and social media posts to promote training offerings. Once notified, users may visit the NEFLIN webpage to self-register for webinars and workshops. Most of the on-demand content is delivered via a subscription to Niche Academy training content. Staff from NEFLIN regional libraries set up an account to access these recordings (see Activity 3 for more details).

Some representative comments from participants:

“Consortium Training is so valuable both as a networking event for fellow professionals with similar interests and as a localized learning opportunity to glean knowledge from the instructor and all the participants.” Nancy Garmer, Florida Institute of Technology
“I loved seeing other libraries Instagram accounts and how they used it.” – Jolene DuBray, Flagler College
“Andree was exceptional! She provided so many great ideas that can be brought to patrons in the Library. A fun and informative class.” – Ann Spinler, St. Johns River State College
“Great training! Nicole Hennig provided very useful information with easy to understand examples. Ideas can be implemented today.” – Ellie Morgan, North Florida College

Intent: Improve the library workforce.

Activity: Instruction
Mode: Program
Format: Combined in-person & virtual


Quantity
Session length (minutes): 90
Number of sessions in program: 65
Average number in attendance per session: 15
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: No
Library Types
Public Libraries: 28
Academic Libraries: 29
SLAA: 1
Consortia: 1
Special Libraries: 3
School Libraries: 6
Other: 0
Question 1: I learned something by participating in this library activity.
Strongly Agree: 129
Agree: 50
Neither Agree nor Disagree: 12
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 114
Agree: 56
Neither Agree nor Disagree: 17
Disagree: 4
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 115
Agree: 56
Neither Agree nor Disagree: 18
Disagree: 2
Strongly Disagree: 0
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 106
Agree: 56
Neither Agree nor Disagree: 28
Disagree: 1
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Interest Groups
Narrative:
In 2021-22, NEFLIN offered its members eleven interest groups: Academic Libraries, Children’s Services,  Gaming, Genealogy, Makerspaces, Leadership, Marketing and Outreach, Public Libraries, Technical Services, Technology and Teen Services. The groups were led by library staff representing nine separate library systems.

Throughout the year, a total of 28 Interest Group meetings were held with 259 attendees. Due to the weather event the week of September 26-30 (Hurricane Ian), four group meetings were postponed until the Fall 2022 quarter. The average attendance for meetings was nine attendees per meeting. Groups that held meetings that were especially well attended included Marketing & Outreach (16), Academic Libraries (17), and Gaming (18).

2021-22 highlights included presentations by outside guest speakers at the following group meetings:

Academic (Contemplative Pedagogy with members of ACRL Contemplative Pedagogy Interest Group)
Technical Services (Writing DEI Policies for Technical Services with Liza Campbell of the University of West Florida)
Marketing & Outreach (Innovative Marketing with LJ’s Marketer of the Year with Nicholas A. Brown; Public Relations 101 with Jackie Johnson)
Gaming (Gamers’ Advisory:  Connecting Players with the Right Games with Dr. Christopher Harris)
Genealogy (Florida Prison Register with Matthew Storey of the State Archives of Florida)

In their respective group meetings, facilitators led discussions on relevant topics such as:

Sphero Bolt Robot/Robotics Projects; Using and Loaning Sewing Machines; Podcasting (Makerspaces)
ILS Implementations Lessons Learned (Technology)
Employee Engagement and Recognition; Leadership Pitfalls and How to Avoid Them (Leadership)
Alternative Programming and Partnerships (Public Libraries)
Summer Projects:  Rethink, Review, Repurpose (Technical Services)
2023 CSLP Theme:  All Together Now (Children’s Services)
In a return to some face-to-face meetings, the Academic Libraries Interest Group also held two gatherings on the campuses of St. Johns River State – Orange Park Campus and Embry-Riddle Aeronautical University.

To assist the facilitators, a training that focused on leading successful online meetings was held in January 2022. 

One challenge during 2021-22 was the loss of some facilitators due to changes in staffing at NEFLIN regional  libraries.

Through the 2021-22 Interest Group program, many meaningful connections were made among and between staff from a broad spectrum of libraries.

The following quotes from the 2022 NEFLIN Annual Survey provide a snapshot of the value of NEFLIN Interest Groups (survey methodology does not allow us to properly attribute these quotes):

“The interaction and the exchange of ideas in the Interest Groups and during conferences have helped me tremendously.  It is the only way I can stay current and "plugged in" to the always changing world of libraries, technology and terminology.”

“Any opportunity for staff to interact and network with colleagues helps us to improve services to our patrons.  We are very grateful to NEFLIN for facilitating these interest groups to the betterment of our Library System and all those other Systems surrounding us in the North Florida area.”

“I'm excited to participate in the Teen Services Interest Group this year!”

Intent: Improve the library workforce.

Activity: Instruction
Mode: Presentation/performance
Format: Combined in-person & virtual


Quantity
Presentation/performance length (minutes): 60
Number of presentations/performances administered: 28
Average number in attendance per session: 9


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: Yes
Specific Locations: No
Library Types
Public Libraries: 14
Academic Libraries: 13
SLAA: 0
Consortia: 0
Special Libraries: 0
School Libraries: 3
Other: 0

Activity Details
Title: Self-Paced Learning
Narrative:
NEFLIN offers two avenues of self-paced learning: The NEFLIN Lending Library and On-Demand Learning.

The NEFLIN Lending Library consists of both print books and eBooks. We began adding eBooks to the collection late last fiscal year. Our eBooks are available via Overdrive. We added 16 titles to the Professional Development eBook collection in the recently concluded fiscal year. Eleven library staff have requested and been granted access to the collection. They viewed nine eBooks. The print collection circulation has not yet recovered from pandemic-era lows. People are checking out books when they attend in-person training at our office, but we are just now ramping those back up. Changes to the statewide delivery system may have hampered circulation as well, as it is somewhat harder for some libraries to send books back and forth. Nine print books circulated this fiscal year and six new titles were added to the collection.

Our ever-expanding collection of pre-recorded on-demand courses are primarily provided by Niche Academy. 206 people have partaken of 177 of our on-demand courses. A total of 15,631 segments were viewed (many courses have multiple parts and some are viewed more than once if the user does not pass a quiz at the end of a course). Some member libraries (notably Jacksonville Public Library and Volusia County Public Library) have added selected on-demand tutorials to their onboarding process for new hires.

Intent: Improve the library workforce.

Activity: Content
Mode: Acquisition
Format: Combined physical & digital


Quantity
Number of hardware acquired: 0
Number of software acquired: 0
Number of licensed databases acquired: 0
Number of print materials (books & government documents) acquired: 6
Number of electronic materials acquired: 16
Number of audio/visual units (audio discs, talking books, other recordings) acquired: 0


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: No
Library Types
Public Libraries: 12
Academic Libraries: 5
SLAA: 0
Consortia: 0
Special Libraries: 0
School Libraries: 1
Other: 0
Question 1: I am satisfied that the resource is meeting library needs.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: Applying the resource will help improve library services to the public.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Hot Topics Conference
Narrative:
NEFLIN held the 2022 Hot Topics Conference on Thursday, April 28, 2022 at the World Golf Village Renaissance Resort in St. Augustine, Florida. 100 people, primarily from NEFLIN regional libraries, attended the event. The 2022 theme for the conference was Fun & Games. It was a look at how games are being used in libraries in different ways, including gamification of services, role playing game tournaments, and game-based promotions. The keynote, Library Gaming in 2022, was delivered by library IT consultant Mickey R. Boyd. Library staff delivered 16 breakout session presentations over the course of the day-long event. The presenters were primarily from NEFLIN regional libraries, along with one from the TBLC region, and David Lee King from the Topeka and Shawnee County (KS) Public Library.

Some representative comments from attendees:

“I really learned a lot from the interactive activities presented utilizing gaming and 3D technology. I can't wait to try to incorporate them into our activities.” – Mary Dumbleton, Florida State College at Jacksonville.

“NEFLIN Hot Topics highlighted the innovation libraries in Northeast Florida use to serve all of their patrons, from rural libraries to those in tourist destinations.” – Jonathon Klotz, Volusia County Public Libraries.

“This conference was well worth the time and money spent (hotel rooms, food, mileage, etc). Listening to staff on the way home enthusiastically talk about the new programs they want to implement in the library was worth every penny spent.” – Cheryl Pulliam, Three Rivers Regional Library System

“NEFLIN continues to provide amazing education opportunities for our network of libraries. There is always an atmosphere at NEFLIN events which makes all of us who are a part of their information network feel like coworkers even if we're hundreds of miles apart. This Hot Topics conference tackled many relevant topics, topics which I feel are necessary for libraries to be acquainted with in order to keep up with the world around us. If it weren't for NEFLIN, we'd all be behind; but because of them, we get to be ahead.” – Josiah Harper Cook, Suwannee River Regional Library

“NEFLIN provides excellent training with major impact at the Hot Topics conference each year. This is a ‘must attend’ event for librarians.” – Kimberly Clark-Dixon, St. Johns County School District

“I really enjoy going to NEFLIN trainings because I benefit from seeing what other kinds of libraries are doing. Even though we serve different kinds of patrons, our missions are the same, so I always get great ideas.” – Julie Miller, Ridgeview High School Library

“This was such a great conference, thank you to everyone for your hard work! I had so much fun, made lots of new friends, and came away with a huge document full of notes to take back with great ideas for programs and outreach planning. I can't wait to use what I learned here!” – Mischa Johns, Putnam County Library System

Intent: Improve the library workforce.

Activity: Instruction
Mode: Program
Format: In-person


Quantity
Session length (minutes): 19
Number of sessions in program: 16
Average number in attendance per session: 25
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: No
Library Types
Public Libraries: 15
Academic Libraries: 8
SLAA: 0
Consortia: 1
Special Libraries: 0
School Libraries: 4
Other: 1
Question 1: I learned something by participating in this library activity.
Strongly Agree: 26
Agree: 4
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 25
Agree: 5
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 24
Agree: 6
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 25
Agree: 4
Neither Agree nor Disagree: 1
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Project Outcomes
Project Outcomes
List any important outcomes or findings not previously reported:
This grant project allowed NEFLIN to offer 65 workshops attended by 991 staff, a Hot Topics Conference with 100 attendees, Interest Groups with 259 attendees at their 28 meetings, and NEFLIN added 22 new titles to its Lending Library, 16 of which were eBooks. The evaluation components of this project were: training session evaluations, the NEFLIN Annual Survey, NEFLIN Continuing Education Survey, and Hot Topics Conference evaluations. These documents are compiled and attached. Below is relevant information learned from analysis of the evaluation responses. NEFLIN staff and NEFLIN Continuing Education Committee periodically review the survey responses, paying special attention to both the highest and lowest-rated offerings. This allows us to monitor the reception and direction of the training program and make adjustments as needed to appeal more to the needs of our constituents. Customer service skills, assessment, cataloging, and programming ideas were some of the most oft-requested topics. Our services and programs are only as successful as our communication of those opportunities. According to the evaluation responses, NEFLIN’s most effective means of communication is through email. NEFLIN established five targeted email lists based on the five continuing education competencies that were agreed upon with the Division of Library and Information Services. Essential Skills (includes Conflict Resolution, Personal Growth, Productivity, and Organization). Collection Management and Development (includes Cataloging/Tech Services, Collection Development and Acquisitions, Collection Digitization, Resource Sharing/ILL, E-resource management, etc.). Library Management (includes Disaster Planning, Grant Writing/Fundraising, Marketing, Staff Development, etc.). Technology (includes Digitization, e-books/e-readers, Maker Technology, Web Design, etc.). Library Programming and Services (includes programming, Information Literacy, Makerspaces, Privacy, Readers’ Advisory, Social Media, etc.). We believe that having staff voluntarily subscribe to these lists will allow them to receive more, and better, information about the training they are most interested in attending. The responses to the training session evaluations indicated above average satisfaction with the training sessions attended and respondents were pleased with trainers and content overall. Percentage who indicated they learned new information: Percentage who indicated training increased their confidence in the covered topic: Percentage who indicated they would apply what they learned in the workshop: Percentage who said that applying what they learned will help improve their library services: Representative quotes from training participants: “This workshop was comprehensive, clear, and cohesive. It helped me better understand the step-by-step process of obtaining a grant approval.” – Abby Lovett, University of Florida Health Sciences Library “I put into practice some of the tips this afternoon and handled a couple of small priority items I was putting off. Linda gave an excellent presentation!” – Anne Casey, Embry-Riddle Aeronautical University “Concerning small projects and in reaction to what is as seen as a crisis, planning in most of my former teams, was often lacking. The information shared in this presentation helps us to understand that the large changes and events in the distant future are not the only issues that are in need of assessment of resources and values and planning.” – Lori Brosseau, Suwannee River Regional Library “I have to admit, I've taken this training session once before. But, it is so loaded with information, that I knew I'd "hear" information from Vicki this time that I missed or forgot from last time. And I wasn't disappointed! Miss Vicki is a wealth of information on book repair! Plus, the interaction with other librarians is an added bonus. Always interesting to share tips and tricks!” – Rita Foust, St. Johns County Public Library “This program was very informative and fun! The decision to go to a face-to-face class was a wonderful choice and well-worth the drive to attend to converse with other like-minded people while learning new innovative techniques! Great job Marie!” – Angel Baer, St. Johns County Public Library “The timing for this training was pretty perfect. Jacksonville's Bicentennial is coming up and we have a few projects lined up. This will definitely help us wrap up the planning phase (and gave us several additional things to consider like copyright). We also walked away with a few more ideas about how to promote those projects. Thank you for continuing to anticipate our needs and doing such a great job overall meeting those needs!” – Jeremy Yates, Jacksonville Public Library
Please briefly describe the importance of these outcomes and findings for future program planning:
Using the evaluative methods described to seek information about our training events and programs provides a mechanism for continuous feedback. We are able to be flexible and quickly adapt our training program to the needs of the library staff we serve.
Explain one or two of the most significant lessons learned for others wanting to adopt any facets of this project:
Libraries are often unable to provide the continuing education their staff needs. NEFLIN steps in to assist in this effort to help libraries have the best, most highly informed staff possible. Our offerings help even the smallest, most resource-strapped library gain many of the same advantages that larger libraries have through their well-funded and staffed professional development departments. Many of our members receive a significant return on the investment of their membership dues in the form of training opportunities and other services we provide.
Do you anticipate continuing this project after the current reporting period ends:
Yes
Do you anticipate any change in level of effort in managing this project:
No
Explain:

Do you anticipate changing the types of activities and objectives addressed by the project:
No
Explain:

Was an evaluation conducted for this project:
No
Was a final written evaluation report produced:
No
Can the final written evaluation report be shared publicly on the IMLS website:
No
Was the evaluation conducted by project staff (either SLAA or local library) or by a third-party evaluator:
Third-Party
What data collection tools were used for any report outcomes and outputs:
Did you collect any media for the data:
What types of methods were used to analyze collected data:
Other:
How were participants (or items) selected:
What type of research design did you use to compare the value for any reported output or outcome:
Exemplary: No
Exemplary Narrative
Project Tags: