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G2S Project Code: 2020-FL-84419
State: Florida
Fiscal Year: 2020
Grantee
Miami-Dade Public Library System

Project Director
Director Name: Athanasia Fitos
Director Phone: 305-388-0326
Director Email: fitosa@mdpls.org
General Information
Title: CARES Act: COVID-19 Response to Internet Connectivity Needs
State Project Code: 20-CARES-10
Start Date: 11/25/2020
End Date: 09/30/2021
Abstract: The Miami-Dade Public Library System developed the COVID-19Response to Internet Connectivity Needs Initiative to provide internet-enabled devices to Miami-Dade County residents who are struggling with the availability of internet and Wi-Fi access and/or limited bandwidth availability.  The project was created as a response to the COVID-19pandemic and will support the transition of work, school, and business from traditional environments to online settings in the “New Normal."

The project activities were broken down into three phases to be completed by the library system to ensure the project’s success including:
Phase 1 – Device acquisition and policy development
Phase 2 – Program roll-out to service communities
Phase 3 – Ongoing program evaluation
The Miami-Dade Public Library System (MDPLS) and the Miami-Dade County Information Technology Department(IT) contracted T-Mobile to provide devices equipped with internet service for the Internet Connectivity project, and placed LTE-equipped Samsung Tab A devices in circulation for library patrons. The devices were made available for checkout by Miami-Dade County residents who have, or obtain, a Miami-Dade Public Library System library card. Eligible residents may checkout the devices to complete their day-to-day computing needs, whether those be online learning, work-related activities, or accessing the library, to name a few examples.   The device, coupled with the LTE plan, eliminates the limitations faced by many who may have no access to internet, or limited internet bandwidth in their homes, and also eliminates the concerns of many who do not want, or are not able to, spend time in public buildings, such as libraries, because of risk of exposure to COVID-19. 
Prior to launch of the tablet kits, the Circulation Policy Development Team developed circulation polices for the use of the Samsung Tab A devices.  These policies were used to develop training for both staff and patrons, including prerecorded videos for staff to refer to as needed.  Patrons checkout the devices to complete day-to-day tasks requiring an internet connection without having to be tethered to a library facility or MDPLS’s Wi-Fi.  The project’s effectiveness and community impact was measured by device circulation statistics as well as customer feedback through a voluntary user experience(UX) assessment available at the Tablet Landing Page.
The Internet Connectivity project serves any eligible patrons of the Library who need devices with reliable internet access such as: people who need it for work, job seekers, K-12 students, and adult learners. The Miami-Dade Public Library System is a large, urban system comprised of 50 libraries, a state-of-the-art mobile technology lab and two mobile libraries. MDPLS serves a demographically and economically diverse community that includes residents of unincorporated Miami-Dade County and most of the county’s 34 municipalities. The Library’s service population is comprised of approximately 2.7 million residents living within the library’s special taxing and reciprocal borrowing district.  According to2019 population estimates from the U.S. Census Bureau, Miami-Dade’s population is approximately 69.1% Hispanic or Latino and 17.9% Black or African American with 53.3% of the population being foreign-born.  Additionally, the median household income in Miami-Dade County was $48,982 with 16% of the population living in poverty.  In some communities across the county, poverty rates can be as high as 40%.  Based on the 2014-2018 U.S. Census Bureau statistics 24.9% of Miami-Dade County households do not have broadband internet, while 12.3% of Miami-Dade County households do not own a computer. 
Since the onset of COVID-19 “Safer at Home” recommendations, the Miami-Dade community shifted many face-to-face interactions to virtual settings.  All Miami-Dade County Courthouses were closed to the public, requiring the need for computer and internet access to attend virtual legal hearings. Many medical facilities were also closed or operated at limited capacity, requiring the need for reliable internet connections to complete medical visits as telehealth appointments.  Day-to-day activities such as shopping for groceries and other essentials, paying bills, furthering education, participating in fitness classes, and connecting with friends and family members remain virtual as well. 
Just as many activities for work and business shifted to virtual formats due to the pandemic, education for both children and adults has also been impacted by the closure of school buildings. Miami-Dade County Public School’s (M-DCPS) students in grades K-12 were forced to shift to virtual educational environments that required access to devices with reliable internet connection to complete assignments on learning programs, and to participate in classes conducted through various virtual meeting platforms.  Access to tablets with reliable internet connection enhanced the community’s ability to participate in the library’s free Homework Help and Tutoring program and to access online tutoring through resources such as Tutor.com, which for many was welcomed relief as caregivers worked to assist children with home-learning lessons. Miami-Dade Public School’s Adult Education program also shifted online. The Library’s Internet Connectivity project is a direct response to library patrons being thrust into a life online. This project provided patrons with the necessary technology to adapt to the “New Normal” while supporting the Library’s mission “to provide extraordinary services, spaces and experiences that promote literacy and learning, personal growth, and limitless opportunities."

State Goal: Goal 1 - Services: Floridians use information and innovative and responsive services from all types of libraries and archives that meet diverse information needs.
Budget Information
LSTA
MATCH-State
MATCH-Other
Total
$175,000.00
$0.00
$53,419.00
$228,419.00
Intent(s)
Improve users’ ability to obtain and/or use information resources.
Employment
Curriculum support
Activities
Activity Details
Title: Device Acquisition
Narrative:

Device acquisition and policy development consisted of the following tasks: procurement of devices, software and peripherals, establishment of device circulation policy and procedures, IT installation of device software and device delivery to library branches. 

Once the grant contract was executed, MDPLS began the procurement of branded decals to mark the Tablet Kit components as MDPLS property and to mark plastic bins used to contain all the Tablet Kit components. The tablet device service contracts, peripherals such as the keyboard cases, replacement charging cables and power blocks, and tablets without service plans were purchased by the IT Department on behalf of the library upon the finalization of the vendor's contract with T-Mobile after review by the legal departments of both the vendor and the County.

The decals were purchased under an existing vendor contract. The procurement process for the bins and the charging accessories required a time-limited Request for Quotation (RFQ) process by which vendors are invited to submit bids for the materials requested. Once bids were received and reviewed, the best was selected as the vendor. The Samsung Tab A tablet devices on service plan contracts, tablet management software licenses, and their corresponding Bluetooth Keyboard cases were procured by the IT Department for the Library from T-Mobile.

The quantity of tablets required for the Tablet Lending Program became an issue due to sthe lack of stock spurred by the pandemic. The first batch of 600 were delivered through T-Mobile's kitting center, which processed all tablets and decals, preparing the items for circulation with barcodes and stickers and enrolling them in the tablet management software that protects the privacy of tablet users. T-Mobile also provided a detailed list of corresponding barcodes with the devices' IMEI numbers used for the data plan service and tablet management software through their kitting center that eased the accessioning process with the Collection Development department, which created the item records tied to a master bibliographic record for the Tablet Kits. The additional Samsung tablets purchased after the initial order that included the "cold" tablets to be used as replacements for those lost or damaged was delayed significantly due to the unavailability of previous model and production delays of the release of a new model.

MDPLS attempted to purchase a different brand of tablets to complete the purchasing of devices. A different brand of Android tablets was ordered that were promised to function the same way as a the Samsung Tab A only to discover the tablet management software was not compatible with that model and resulted in a protracted return process. The new model of Samsung became available at that same time that the return occurred and the MDPLS was able to acquire those tablets that worked with the software bringing the total number of tablets with internet service to 700.


Intent: Improve users’ ability to obtain and/or use information resources.

Activity: Content
Mode: Acquisition
Format: Combined physical & digital


Quantity
Number of hardware acquired: 700
Number of software acquired: 700
Number of licensed databases acquired: 0
Number of print materials (books & government documents) acquired: 0
Number of electronic materials acquired: 0
Number of audio/visual units (audio discs, talking books, other recordings) acquired: 0


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130

Activity Details
Title: Circulation Policy Development
Narrative:

Circulation policy development consisted of the following tasks: creation and establishment of device circulation policy and procedures, training development, staff training and testing, and staff training user experience(UX)assessment.

Upon the receipt of notice to fund, the Circulation Policy Development Team began developing the polices for the accession of the Samsung Tab A devices as a part of the circulating technology collection.  Staff training for device management and circulation were developed in conjunction with these circulation policies and included prerecorded videos and presentations for staff to refer to as needed, as well as written materials.  The policy and training processes took approximately four months of work by the Circulation Policy Development Team requiring regularly scheduled weekly engagements and research into what had been done by other library systems that circulate similar materials and considerations for MDPLS' past experiences circulating in-house laptops and tablet computers. This was an iterative process, and the Circulation Policy Development Team consistently collaborated with the Library administration to ensure that the policies developed would align with the philosophical position eliminating all barriers to access for library patrons and for final approvals.

Once the policy was approved, it was codified and integrated into the larger revision of the circulation policies for all material types in the Circulation Handbook for the staff to access. The trainings were created using the Library's production spaces and vetted by the Training Department for approval before release to the staff. Staff were given approximately two weeks to review training materials and practice the reset process necessary when circulating the tablets.

A voluntary survey of staff post-training received about an 11% response rate and revealed a positive reception of the trainings and preparedness by staff to deal with the tablet kits as circulating materials. 100% of respondents reported that they had learned something new from the trainings, and had a preparedness to apply this learning in the conduct of their jobs. Overwhelmingly, the staff perceived their learning would have a positive impact on the Library's service to the community.


Intent: Improve users’ ability to obtain and/or use information resources.

Activity: Instruction
Mode: Program
Format: Other
Other: Youtube video


Quantity
Session length (minutes): 15
Number of sessions in program: 1
Average number in attendance per session: 66
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130
Question 1: I learned something by participating in this library activity.
Strongly Agree: 33
Agree: 33
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 30
Agree: 32
Neither Agree nor Disagree: 4
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 37
Agree: 29
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 42
Agree: 24
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Program Roll-out
Narrative:

Program roll-out to service communities, included a public marketing and information campaign and device circulation.

Patrons checkout the devices to complete day-to-day tasks requiring an internet connection without having to be tethered to a library facility or MDPLS’s Wi-Fi.  The project’s effectiveness and community impact was measured by device circulation statistics as well as customer feedback through a voluntary user experience (UX) assessment conducted as devices are returned and through the Tablet Lending landing page on the MDPLS' website.

Marketing for the program included a press release that was picked-up by a few local media outlets, as well as regular weekly information service through the library's social media accounts  on Instagram, Twitter, and Facebook, and the weekly e-newsletter sent to registered email subscribers.

Circulation statistics for 700 tablets totaled 2,331 check-outs in the 4.5 months during which the devices were available. The circulation period was for 30 days per check-out, with tablet kits allowed to renew up to 3 times, potentially allowing users access for up to 120 days if there were not any hold requests outstanding for these items. That is, all tablets in circulation had an average circulation rate of roughly 3.33 times each.


Intent: Improve users’ ability to obtain and/or use information resources.

Activity: Content
Mode: Lending
Format: Physical


Quantity
Total number of items circulated: 2,331
Average number of items circulated / month: 518
Total number of ILL transactions: 0
Average number of ILL transactions / month: 0


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Urban
For what age groups: All Ages
For what economic types: Economic Not Applicable
For what ethnicity types: Ethnicity Not Applicable
Is the activity directed at families: No
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: No
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: No
Is the activity category not already captured: No


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130

Activity Details
Title: Ongoing program evaluation
Narrative:

The project’s effectiveness and community impact will be measured by device circulation statistics as well as customer feedback through a user experience (UX) assessment conducted in library branches as devices are returned.

Through monitoring circulation patterns such as the numbers of hold requests, check-out statistics, and UX survey and customer service feedback, the MDPLS adjusted its circulation policies to meet the needs of the community and Tablet Lending Program users. These changes included policies regarding drop-off of the devices, the hold request process allowing for system-wide access of available devices rather than per the tablet kit assigned home location, the renewal process for the tablet kits in instances when there were not holds, the applications available preloaded on the tablets per user recommendation, late return policies, and those governing charges for repairs on damaged items. Overall, these policies were relaxed after one month’s circulation in the service of program users, ensuring better access and delivery of the Tablet Kits, and as staff and project managers had better understanding of the tasks necessary to administer the program. The user survey served as both a formative evaluation as the program was introduced to the public and the staff, as well as the summative evaluation for determining future steps in circulating technology collection management and expansion.

Since the May 2021 rollout, the tablets have circulated 2,331 times and served 1,463 unique library patrons as of September 30, 2021.  A survey for users collected 48 responses. The majority of respondents reported not having a computer, laptop, or tablet at home and about one-third of those also reported not having an internet connection. Most users used the devices for casual internet activities such as accessing news, online shopping, social media, and entertainment as well as for completing schoolwork and work-related trainings. The tablets are well received by the community, with some of the survey comments reporting the impacts of the program: “This program is great. I used daily for school and work related.  I like how you can use the unlimited internet connection with the tablet. Thanks for this please keep the tablet program!”; “This is a great tool especially someone without a computer.”; “It was of great help having this tablet until my children were given a laptop at school. Thank you very much!”; “This is a great program!! I needed to have a meeting with my coworkers from Miami Dade Community College and my computer was giving me a very difficult time connecting to my zoom acct.  One of the library staff told me about the program and it was a life saver.  I used the zoom app on the tablet (already installed thanks for that) and was able to get my presentation done.  Love the Hoopla app too.  Have only been on the Overdrive once but it was good.  I also love the internet connection from anywhere!! GREAT PROGRAM!!!  MDPLS is the Bomb!!!”


Intent: Improve users’ ability to obtain and/or use information resources.

Activity: Planning & Evaluation
Mode: Retrospective
Format: In-house


Quantity
Number of evaluations and/or plans funded: 1
Number of funded evaluation and/or plans completed: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130
Project Outcomes
Project Outcomes
List any important outcomes or findings not previously reported:
The MDPLS' DLIS Cares Act-funded project was the Miami-Dade Library Systems' initial foray into circulating internet-connected devices beyond the Library's spaces. Laptops and full-size tablets computers are available for in-house circulation but cannot be removed from library facilities, so the Samsung tablets procured on this project expanded the community's access to technology beyond the library's facilities. The Tablet Lending Program was an initiative launched with funding from the federal CARES Act to mitigate the impacts of the COVID-19 pandemic on communities. The MDPLS’ Tablet Lending Program released 700 mobile data-plan enabled Samsung tablets into the library’s circulating collection of materials. The devices allowed for users to connect to the internet from anywhere and provides a means of supporting continued work from home, school from home, social and business communication, and general internet-based activities. Since the May 15, 2021 rollout, the tablets have circulated over 2,331 times with an average turn-over rate of 3.33 times for each device and served 1,463 individual library patrons as of this writing. The average length of time each user held the tablet kit once checked out averaged 48 days (1.60 circulation periods), meaning that most patrons used the tablet kits for the duration of one full check-out period and for 60% of a renewal period. A voluntary survey for user experience collected 48 responses. The majority of respondents reported not having a computer, laptop, or tablet at home, or needing an additional device for home use, and about one-third of those also reported not having an internet connection. Approximately 31% of Tablet Lending Program survey respondents reported that they used the tablet to do school work or assisted a child in doing homework while approximately 23% of survey respondents used the devices for casual internet activities such as accessing news, online shopping, social media, and entertainment and 15% of respondents used the tablets for accessing 24/7 library's electronic resources through the catalog and associated applications for e-books, e-audiobooks, streaming media, and e-magazines.. The tablets were reportedly used to access online trainings for technology skills by 10% of respondents, while 9% also conducted employment searches with the devices. This provides some insights into the community's desire of and need for a circulating technology collection. The tablets are well-received by the community, with some of the survey comments reporting the impacts of the program: “This program is great. I used daily for school and work related. I like how you can use the unlimited internet connection with the tablet. Thanks for this please keep the tablet program!” “This is a great tool especially someone without a computer.” “It was of great help having this tablet until my children were given a laptop at school. Thank you very much!” “This is a great program!! I needed to have a meeting with my coworkers from Miami Dade Community College and my computer was giving me a very difficult time connecting to my zoom acct. One of the library staff told me about the program and it was a life saver. I used the zoom app on the tablet (already installed thanks for that) and was able to get my presentation done. Love the Hoopla app too. Have only been on the Overdrive once but it was good. I also love the internet connection from anywhere!! GREAT PROGRAM!!! MDPLS is the Bomb!!!”
Please briefly describe the importance of these outcomes and findings for future program planning:
The MDPLS' patron response to the program and circulation rates of the materials warrant the expansion of the program into new connectivity options such as extending the drive-up Wi-Fi reach of the library facilities into the Library's outdoor spaces and adding more variety in the circulatable technologies to include hotspots and Chromebook laptops. The Tablet Lending program will continue to be funded under FCC's Emergency Connectivity Fund through July 2022, and this same federal program will supply the materials for expanding the circulating technology collection to include the aforementioned materials. The MDPLS has also been awarded federal ARPA funds released through the state which will fund the Wi-Fi expansion to outdoor spaces, allowing for the library to improve its connectivity infrastructures and augment access into areas previously underutilized in library programming and for new purposes.
Explain one or two of the most significant lessons learned for others wanting to adopt any facets of this project:
Lessons learned included better understandings of processes that should and will be included in future timelines. An example of what to include in future project timelines is the lead time needed to establish the project within the county's business processes and financial systems. It is imperative to have a deep understanding and realistic expectations for the approval timelines of executed contracts, for the grant contract and any with vendors that may require review by the county's legal department to authorize, permission to expend grant funds, bidding timelines, viable contract options, and other competitive purchasing constraints such as exclusive vendor contracts precluding purchasing from other suppliers. Some of these conversations can be had with various departments during the drafting phase, and many can be settled once a funding announcement is made even prior to receipt of an executed contract. Another lesson learned was to retain samples of all potential materials to be purchased and pretest them for compatibility and fit before the project even starts, especially if there is special or new configuration of software required for the devices. This could even be done at the phase when quotes are collected during the grant writing phase. It will help to ascertain realistic timeline expectations for device roll-out and program implementation, and also ensure smooth set-up with less potential delays. Communication of stock and availability of product with vendors will be an early conversation and determining ways of securing those stocks so that they are available during for the contract execution should also be a consideration. This project experienced delays due to the effects of COVID-19 on production which affected the stock availability of tablets caused by a global shortage of microchips. The MDPLS is much better equipped for establishing and deploying a large-scale circulating technology collection after initiating the Tablet Lending Program because the infrastructure of circulation policies and staff awareness has been created through this work. It allows MDPLS to consider the best ways of expanding and diversifying the circulating technology collection immediately.
Do you anticipate continuing this project after the current reporting period ends:
Yes
Do you anticipate any change in level of effort in managing this project:
No
Explain:

Do you anticipate changing the types of activities and objectives addressed by the project:
No
Explain:

Was an evaluation conducted for this project:
Yes
Was a final written evaluation report produced:
Yes
Can the final written evaluation report be shared publicly on the IMLS website:
No
Was the evaluation conducted by project staff (either SLAA or local library) or by a third-party evaluator:
Third-Party
What data collection tools were used for any report outcomes and outputs:
Did you collect any media for the data:
What types of methods were used to analyze collected data:
Other:
How were participants (or items) selected:
What type of research design did you use to compare the value for any reported output or outcome:
Exemplary: No
Exemplary Narrative
Project Tags: