Activity Details
Title: Device Acquisition
Narrative: Device acquisition and policy development consisted of the following tasks: procurement of devices, software and peripherals, establishment of device circulation policy and procedures, IT installation of device software and device delivery to library branches.
Once the grant contract was executed, MDPLS began the procurement of branded decals to mark the Tablet Kit components as MDPLS property and to mark plastic bins used to contain all the Tablet Kit components. The tablet device service contracts, peripherals such as the keyboard cases, replacement charging cables and power blocks, and tablets without service plans were purchased by the IT Department on behalf of the library upon the finalization of the vendor's contract with T-Mobile after review by the legal departments of both the vendor and the County.
The decals were purchased under an existing vendor contract. The procurement process for the bins and the charging accessories required a time-limited Request for Quotation (RFQ) process by which vendors are invited to submit bids for the materials requested. Once bids were received and reviewed, the best was selected as the vendor. The Samsung Tab A tablet devices on service plan contracts, tablet management software licenses, and their corresponding Bluetooth Keyboard cases were procured by the IT Department for the Library from T-Mobile.
The quantity of tablets required for the Tablet Lending Program became an issue due to sthe lack of stock spurred by the pandemic. The first batch of 600 were delivered through T-Mobile's kitting center, which processed all tablets and decals, preparing the items for circulation with barcodes and stickers and enrolling them in the tablet management software that protects the privacy of tablet users. T-Mobile also provided a detailed list of corresponding barcodes with the devices' IMEI numbers used for the data plan service and tablet management software through their kitting center that eased the accessioning process with the Collection Development department, which created the item records tied to a master bibliographic record for the Tablet Kits. The additional Samsung tablets purchased after the initial order that included the "cold" tablets to be used as replacements for those lost or damaged was delayed significantly due to the unavailability of previous model and production delays of the release of a new model.
MDPLS attempted to purchase a different brand of tablets to complete the purchasing of devices. A different brand of Android tablets was ordered that were promised to function the same way as a the Samsung Tab A only to discover the tablet management software was not compatible with that model and resulted in a protracted return process. The new model of Samsung became available at that same time that the return occurred and the MDPLS was able to acquire those tablets that worked with the software bringing the total number of tablets with internet service to 700.
Intent: Improve users’ ability to obtain and/or use information resources.
Activity: Content
Mode: Acquisition
Format: Combined physical & digital
Quantity
Number of hardware acquired: 700
Number of software acquired: 700
Number of licensed databases acquired: 0
Number of print materials (books & government documents) acquired: 0
Number of electronic materials acquired: 0
Number of audio/visual units (audio discs, talking books, other recordings) acquired: 0
Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No
Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No
Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: General
Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130
Activity Details
Title: Circulation Policy Development
Narrative: Circulation policy development consisted of the following tasks: creation and establishment of device circulation policy and procedures, training development, staff training and testing, and staff training user experience(UX)assessment.
Upon the receipt of notice to fund, the Circulation Policy Development Team began developing the polices for the accession of the Samsung Tab A devices as a part of the circulating technology collection. Staff training for device management and circulation were developed in conjunction with these circulation policies and included prerecorded videos and presentations for staff to refer to as needed, as well as written materials. The policy and training processes took approximately four months of work by the Circulation Policy Development Team requiring regularly scheduled weekly engagements and research into what had been done by other library systems that circulate similar materials and considerations for MDPLS' past experiences circulating in-house laptops and tablet computers. This was an iterative process, and the Circulation Policy Development Team consistently collaborated with the Library administration to ensure that the policies developed would align with the philosophical position eliminating all barriers to access for library patrons and for final approvals.
Once the policy was approved, it was codified and integrated into the larger revision of the circulation policies for all material types in the Circulation Handbook for the staff to access. The trainings were created using the Library's production spaces and vetted by the Training Department for approval before release to the staff. Staff were given approximately two weeks to review training materials and practice the reset process necessary when circulating the tablets.
A voluntary survey of staff post-training received about an 11% response rate and revealed a positive reception of the trainings and preparedness by staff to deal with the tablet kits as circulating materials. 100% of respondents reported that they had learned something new from the trainings, and had a preparedness to apply this learning in the conduct of their jobs. Overwhelmingly, the staff perceived their learning would have a positive impact on the Library's service to the community.
Intent: Improve users’ ability to obtain and/or use information resources.
Activity: Instruction
Mode: Program
Format: Other
Other: Youtube video
Quantity
Session length (minutes): 15
Number of sessions in program: 1
Average number in attendance per session: 66
Number of times program administered: 1
Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No
Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No
Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General
Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130
Question 1: I learned something by participating in this library activity.
Strongly Agree: 33
Agree: 33
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 30
Agree: 32
Neither Agree nor Disagree: 4
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 37
Agree: 29
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 42
Agree: 24
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Program Roll-out
Narrative: Program roll-out to service communities, included a public marketing and information campaign and device circulation.
Patrons checkout the devices to complete day-to-day tasks requiring an internet connection without having to be tethered to a library facility or MDPLS’s Wi-Fi. The project’s effectiveness and community impact was measured by device circulation statistics as well as customer feedback through a voluntary user experience (UX) assessment conducted as devices are returned and through the Tablet Lending landing page on the MDPLS' website.
Marketing for the program included a press release that was picked-up by a few local media outlets, as well as regular weekly information service through the library's social media accounts on Instagram, Twitter, and Facebook, and the weekly e-newsletter sent to registered email subscribers.
Circulation statistics for 700 tablets totaled 2,331 check-outs in the 4.5 months during which the devices were available. The circulation period was for 30 days per check-out, with tablet kits allowed to renew up to 3 times, potentially allowing users access for up to 120 days if there were not any hold requests outstanding for these items. That is, all tablets in circulation had an average circulation rate of roughly 3.33 times each.
Intent: Improve users’ ability to obtain and/or use information resources.
Activity: Content
Mode: Lending
Format: Physical
Quantity
Total number of items circulated: 2,331
Average number of items circulated / month: 518
Total number of ILL transactions: 0
Average number of ILL transactions / month: 0
Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No
Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No
Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Urban
For what age groups: All Ages
For what economic types: Economic Not Applicable
For what ethnicity types: Ethnicity Not Applicable
Is the activity directed at families: No
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: No
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: No
Is the activity category not already captured: No
Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130
Activity Details
Title: Ongoing program evaluation
Narrative: The project’s effectiveness and community impact will be measured by device circulation statistics as well as customer feedback through a user experience (UX) assessment conducted in library branches as devices are returned.
Through monitoring circulation patterns such as the numbers of hold requests, check-out statistics, and UX survey and customer service feedback, the MDPLS adjusted its circulation policies to meet the needs of the community and Tablet Lending Program users. These changes included policies regarding drop-off of the devices, the hold request process allowing for system-wide access of available devices rather than per the tablet kit assigned home location, the renewal process for the tablet kits in instances when there were not holds, the applications available preloaded on the tablets per user recommendation, late return policies, and those governing charges for repairs on damaged items. Overall, these policies were relaxed after one month’s circulation in the service of program users, ensuring better access and delivery of the Tablet Kits, and as staff and project managers had better understanding of the tasks necessary to administer the program. The user survey served as both a formative evaluation as the program was introduced to the public and the staff, as well as the summative evaluation for determining future steps in circulating technology collection management and expansion.
Since the May 2021 rollout, the tablets have circulated 2,331 times and served 1,463 unique library patrons as of September 30, 2021. A survey for users collected 48 responses. The majority of respondents reported not having a computer, laptop, or tablet at home and about one-third of those also reported not having an internet connection. Most users used the devices for casual internet activities such as accessing news, online shopping, social media, and entertainment as well as for completing schoolwork and work-related trainings. The tablets are well received by the community, with some of the survey comments reporting the impacts of the program: “This program is great. I used daily for school and work related. I like how you can use the unlimited internet connection with the tablet. Thanks for this please keep the tablet program!”; “This is a great tool especially someone without a computer.”; “It was of great help having this tablet until my children were given a laptop at school. Thank you very much!”; “This is a great program!! I needed to have a meeting with my coworkers from Miami Dade Community College and my computer was giving me a very difficult time connecting to my zoom acct. One of the library staff told me about the program and it was a life saver. I used the zoom app on the tablet (already installed thanks for that) and was able to get my presentation done. Love the Hoopla app too. Have only been on the Overdrive once but it was good. I also love the internet connection from anywhere!! GREAT PROGRAM!!! MDPLS is the Bomb!!!”
Intent: Improve users’ ability to obtain and/or use information resources.
Activity: Planning & Evaluation
Mode: Retrospective
Format: In-house
Quantity
Number of evaluations and/or plans funded: 1
Number of funded evaluation and/or plans completed: 1
Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No
Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No
Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: General
Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: MIAMI-DADE PUBLIC LIBRARY SYSTEM
Address: 101 WEST FLAGLER STREET
City: MIAMI
State: FL
Zip: 33130