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G2S Project Code: 2019-FL-83334
State: Florida
Fiscal Year: 2019
Grantee
Northeast Florida Library Information Network

Project Director
Director Name: Bradley R. Ward
Director Phone: 9042785620
Director Email: brad@neflin.org
General Information
Title: 2019-20 NEFLIN Training Grant
State Project Code: 19-LSTA-C-01
Start Date: 10/01/2018
End Date: 09/30/2020
Abstract: The Northeast Florida Library Information Network (NEFLIN) delivers high-quality, professional development to members through a combination of face-to-face and online training. All training is free for Florida library staff to attend. This year NEFLIN offered 84 workshops (13 face-to-face and 71 online) attended by 1,918 people (1,722 online and 196 in person). In addition to these workshops and webinars, NEFLIN conducted several related activities. NEFLIN held the 2020 Hot Topics Conference @Your Service. It was held online using Zoom with 74 attendees.  NEFLIN’s eleven Interest Groups had 357 attendees at their 32 meetings. NEFLIN also added ten new titles to its Lending Library.
 


State Goal: Goal 2 - Strengthen Libraries: Floridians use libraries with staff, resources and facilities that transform to meet user needs.
Budget Information
LSTA
MATCH-State
MATCH-Other
Total
$200,000.00
$0.00
$67,294.00
$267,294.00
Intent(s)
Improve the library workforce.
Library Skills
Activities
Activity Details
Title: Staff Training
Narrative: Many of NEFLIN’s member libraries are unable to offer professional development opportunities for their staff members. To fill this gap, NEFLIN planned and provided a slate of classes, available both online and in-person, for members to take.  This past year 84 workshops were offered (13 face-to-face and 71 online). 1,918 people attended these offerings (1,722 online and 196 in person). 

These training classes covered all five of the State Library’s Continuing Education Competencies. Using the competencies as our guide, we offered classes in Technology, Technical Services, Management, Programming and Collection Development for libraries. Library staff could self-register for offerings via our website. Staff are informed of offerings by e-mail, browsing listings online, promotion through social media and a quarterly bulletin of upcoming classes.

NEFLIN was able to deliver much-needed training to members who were working from home or in otherwise customer-less environments. The April numbers for both webinar participants and recordings viewed more than doubled from prior months. Webinar attendance climbed to 368 from 156 in March and 104 in February. Recorded webinar views were up to 1,527 from 269 in March and 109 in February. Those numbers receded a bit over the next few months as libraries slowly reopened to the public, but they still remained at levels much higher than the recent past.

Some of our more successful online presentations included Laura Solomon's Toto, We're Not in the Library Anymore (84 attendees in April), Anne Shepherd's Time to Re-Open. Now What? (94 attendees in May), and Shola Richards' Keys to Staying Positive During a Crisis (77 attendees in August). As is evidenced by the preceding events, a good number of webinars revolved around changes to how libraries provide materials and services. These were by far the most popular offerings, demonstrating a need among members for assistance in pivoting to their new operational realities.

Also, members related this in our evaluations:

"The NEFLIN staff does an awesome job. And they have shown themselves to be resilient and resourceful... pivoting in the middle ... to make sure they offered their members what they needed. I've been so impressed by the recent training opportunities." -- Jeremy Yates, Putnam County Public Library

"This class is one that is needed particularly in this time ... but is needed in dealing with daily work. Keeping positive during stressful times is very hard, but having someone to convey an understanding of the crisis that we face and give us tools on how to view and deal with them is the best morale booster ever." -- Phyllis Filer, Alachua County Library District

Intent: Improve the library workforce.

Activity: Instruction
Mode: Program
Format: Virtual


Quantity
Session length (minutes): 15,090
Number of sessions in program: 84
Average number in attendance per session: 21
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: Yes
Specific Locations: No
Library Types
Public Libraries: 34
Academic Libraries: 38
SLAA: 0
Consortia: 0
Special Libraries: 4
School Libraries: 12
Other: 0
Question 1: I learned something by participating in this library activity.
Strongly Agree: 251
Agree: 95
Neither Agree nor Disagree: 15
Disagree: 2
Strongly Disagree: 2
Non-Response: 4
Question 2: I feel more confident about what I just learned.
Strongly Agree: 231
Agree: 108
Neither Agree nor Disagree: 23
Disagree: 4
Strongly Disagree: 1
Non-Response: 2
Question 3: I intend to apply what I just learned.
Strongly Agree: 247
Agree: 98
Neither Agree nor Disagree: 19
Disagree: 4
Strongly Disagree: 1
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 234
Agree: 92
Neither Agree nor Disagree: 32
Disagree: 6
Strongly Disagree: 3
Non-Response: 2
Activity Details
Title: Interest Groups
Narrative:

NEFLIN offered ten Interest Groups in 2019-20: Academic Libraries, Children’s Services, Genealogy, Makerspaces, Leadership, Marketing and Outreach, Public Libraries, School Libraries, Technology and Teen Services.   Although the Technical Services Interest Group was considered active, it did not meet this year because there were no volunteers to facilitate this group.

A total of 32 Interest Group meetings were held with 357 attendees. Of those meetings, 25 were hosted online and 7 were held face-to-face.  This year marked a 27% decrease in number of meetings held from the 44 meetings held in 2018-19.  In spite of this decrease in meetings, the overall attendance rate remained almost the same as the 2018-19 attendance of 367.

2019-20 highlights included outside guest speakers at School Libraries, Genealogy and Public Libraries meetings; presentations by NEFLIN members (personal genealogy research, genrefication, integrating technology in school libraries, etc.); Hands-on experiences such as sewing with conductive thread, creating sensory bins and escape rooms; a book discussion group in the Leadership group (formerly Management); and many connections made between NEFLIN members from a broad spectrum of libraries.  A NEFLIN member facilitated each group and the facilitators represented eight separate library systems.  In addition, a face-to-face training session and an online mid-year meeting were held for the Interest Group facilitators.

The following quotes from the 2020 NEFLIN Annual Survey provide a snapshot of the value of NEFLIN Interest Groups (a change in survey methodology does not allow us to properly attribute these quotes):

“The interest groups are a fantastic way to meet colleagues and exchange ideas - I know I've used books, finger plays, and other program ideas that I learned about at an interest group.”

“NEFLIN training has been invaluable to our library system. It's where we get most of our best ideas from! And not just the facilitators... the other participants. There's almost always some group work or an opportunity to network and share ideas. That's especially true for the Interest Groups.”

“I love the children/teen interest groups. It's great to get together just to bounce ideas off of each other and get feedback on performers and programs people have tried and whether it was a positive or negative experience.”

“I know how to sew but wasn't sure how to go about teaching it in a Public Library. I attended the Makerspace Interest Group meetings, and one of them was about teaching a sewing introduction class. I have now taught that class at least a dozen times since then in our district. Sewing classes are very popular here. Thank you!”


Intent: Improve the library workforce.

Activity: Instruction
Mode: Presentation/performance
Format: Combined in-person & virtual


Quantity
Presentation/performance length (minutes): 3,510
Number of presentations/performances administered: 32
Average number in attendance per session: 11


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: Yes
Specific Locations: No
Library Types
Public Libraries: 16
Academic Libraries: 18
SLAA: 0
Consortia: 0
Special Libraries: 0
School Libraries: 5
Other: 0

Activity Details
Title: Self-paced Learning
Narrative:

NEFLIN purchased ten new titles for its Lending Library.  The loan period is one month, and some of the items come with a teacher's edition or curriculum guide that can be used during interest group or other small group activities.  Titles also were purchased so that after a training session by the author, staff can get more in-depth information on the topic that was presented.

1. Joy of Search by Daniel Russell

2. 60 Ready to Use Coding Projects by Ellyssa Kroski

3. Gather ‘Round the Table by Hillary Dodge

4. 50+ Programs for Tweens, Adults, and Families by Alessio, LaMantia & Vinci

5. Cultivating Civility by Henry, Eshleman, and Moniz

6. Becoming a Library Leader by Freedman & Freedman

7. STEAM Activities in 30 Minutes by Deborah Rinio

8. 52 Ready to Use Gaming Programs for Libraries by Ellyssa Kroski

9. Libraries and the Substance Abuse Crisis by Cindy Grove

10. Proving Your Library’s Value by Fishel & Wentworth


Intent: Improve the library workforce.

Activity: Procurement
Mode:
Format:


Quantity
Number of materials/supplies acquired: 10
Number of acquired materials/supplies used: 10


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: Yes
Specific Locations: No
Library Types
Public Libraries: 18
Academic Libraries: 6
SLAA: 0
Consortia: 0
Special Libraries: 0
School Libraries: 0
Other: 0

Activity Details
Title: Hot Topics Conference
Narrative:

NEFLIN provides an annual conference for library staff to share information and network. This year was our biennial Hot Topics Conference, with the selected topic being @Your Service. Focusing on the Library Services competency (Library Programming), libraries shared their successful programs that brought unique services to customers. It was held July 24, 2020, online using Zoom. 74 attended the conference.

Miguel Figueroa from the American Library Association Center for the Future of Libraries delivered the keynote address. The conference featured 11 breakout session presentations. Breakout sessions included presentations from public and academic libraries throughout Florida, from as far away as Orange and Bay Counties. The keynote speaker also presented a breakout session following up on concepts from his address to the conference body.

Some quotes from the evaluations of this event:

“We were thrilled to have the opportunity to present on the creation of Local Wanderer, our culture pass program. It is truly our hope to 'pay it forward' by helping other library systems who might want to start a similar program and the NEFLIN conference gave us such an opportunity.” Scottie Campbell, Orange County Library System

“The Keynote Speaker was fabulous! He knew his subject, was articulate, and offered good predictions on the impact ... on libraries.” – Marian Griffin, Brevard County Public Libraries

“Getting to see and interact online with colleagues from other Library Systems was a refreshing change from what life has been like since March. Seeing new presenters like the gentleman from ALA and hearing firsthand accounts from other Librarians in North Florida about initiatives that their Libraries have undertaken was great! ... We deeply appreciate NEFLIN's efforts to keep our library staff members motivated and inspired to offer patrons relevant services while keeping us up-to-date on developments in our industry.” Jennifer Parker, Clay County Public Library System

“The NEFLIN Hot Topics Conference allowed me to find out about different or new to me resources that I can potentially utilize for my library community.” Karen Cole, Melbourne Public Library

“I am working on a grant and I received some great ideas for my grant application … The online experience was excellent! Great job!” – Ann Collins, Volusia County Public Library


Intent: Improve the library workforce.

Activity: Instruction
Mode: Program
Format: Virtual


Quantity
Session length (minutes): 300
Number of sessions in program: 12
Average number in attendance per session: 6
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: Yes
Specific Locations: No
Library Types
Public Libraries: 12
Academic Libraries: 18
SLAA: 0
Consortia: 0
Special Libraries: 0
School Libraries: 2
Other: 0
Question 1: I learned something by participating in this library activity.
Strongly Agree: 10
Agree: 10
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 8
Agree: 9
Neither Agree nor Disagree: 3
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 9
Agree: 9
Neither Agree nor Disagree: 0
Disagree: 2
Strongly Disagree: 0
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 8
Agree: 11
Neither Agree nor Disagree: 1
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Project Outcomes
Project Outcomes
List any important outcomes or findings not previously reported:
This grant project provided 84 workshops attended by 1,918 staff, a Hot Topics Conference attended by 74 staff, Interest Groups had 357 attendees at their 32 meetings, and NEFLIN added ten new titles to its Lending Library. The evaluation components of this project were: training session evaluations, the NEFLIN Annual Survey, Hot Topics Conference evaluations, and Post-training surveys. Below is relevant information learned from analysis of the evaluation responses. There is continual analysis of these evaluations by the NEFLIN staff and NEFLIN Continuing Education Committee. This allows the flexibility of adding new training sessions throughout the year. Of the suggestions on training topics, the most frequent responses were emerging trends, technology, dealing with problem patrons, library programming and cataloging. Services and programs are only as successful as communication of these opportunities. According to the evaluation responses, NEFLIN’s most effective means of communication is through emails about specific classes, programs and other opportunities, followed by the monthly NEFLIN email newsletter. NEFLIN established five targeted email lists based on the five continuing education competencies that were agreed upon with the Division of Library and Information Services. 1.Essential Skills (includes Conflict Resolution, Personal Growth, Productivity and Organization, etc.) 2.Collection Management and Development (includes Cataloging/Tech Services, Collection Development and Acquisitions, Collection Digitization, Resource Sharing/ILL, E-resource management, etc.) 3.Library Management (includes Disaster Planning, Grant Writing/Fundraising, Marketing, Staff Development, etc.) 4.Technology (includes Digitization, E-books/E-readers, Maker Technology, Web Design, etc.) 5.Library Programming and Services (includes programming, Information Literacy, Makerspaces, Privacy, Readers’ Advisory, Social Media, etc.) We believe that having staff voluntarily subscribe to these lists will allow them to receive more, and better, information about the training they are most interested in attending. NEFLIN sends post-training surveys to a random sample of training attendees throughout the year. This enables NEFLIN staff to further evaluate the effectiveness of training two to three months after an event has been held. These surveys differ from training evaluations as they review attendees’ opinions after they have been back on the job and had a chance to use the information learned. Fifteen classes were surveyed for the Fall 2019, Spring and Summer 2020 quarters (surveys were also created for five Winter 2020 classes but were not sent out). There were 135 responses (36%) to the 376 surveys sent. The responses to the post-training surveys indicated above average satisfaction with the training sessions attended and respondents were pleased with trainers and content overall. ◾Percentage who indicated they learned new information: 86% ◾Percentage who indicated the training increased their confidence in the topic: 84% ◾Percentage who indicated they would apply what they learned in the workshop: 84% ◾Percentage who said that applying what they learned will help improve their library services: 83%
Please briefly describe the importance of these outcomes and findings for future program planning:
Using the evaluative methods described to seek information about our training events and programs provides a mechanism for continuous feedback. We are able to be flexible and quickly adapt our training program to the needs of the library staff we serve.
Explain one or two of the most significant lessons learned for others wanting to adopt any facets of this project:
There is a need to connect library staff to allow them to learn from each other, and there is a specific need for training about the use of technology in libraries.
Do you anticipate continuing this project after the current reporting period ends:
Yes
Do you anticipate any change in level of effort in managing this project:
No
Explain:

Do you anticipate changing the types of activities and objectives addressed by the project:
No
Explain:

Was an evaluation conducted for this project:
Yes
Was a final written evaluation report produced:
No
Can the final written evaluation report be shared publicly on the IMLS website:
No
Was the evaluation conducted by project staff (either SLAA or local library) or by a third-party evaluator:
Third-Party
What data collection tools were used for any report outcomes and outputs:
Did you collect any media for the data:
What types of methods were used to analyze collected data:
Other:
How were participants (or items) selected:
What type of research design did you use to compare the value for any reported output or outcome:
Exemplary: No
Exemplary Narrative
Project Tags: