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G2S Project Code: 2018-MN-82018
State: Minnesota
Fiscal Year: 2018
Grantee
GREAT RIVER REGIONAL LIBRARY

Project Director
Director Name: Ryan McCormick
Director Phone: (320) 650-2527
Director Email: ryanm@grrl.lib.mn.us
General Information
Title: Breaking Down Barriers to Family Literacy
State Project Code:
Start Date: 09/26/2018
End Date: 09/30/2019
Abstract:

The project’s intended audiences were dislocated workers, multilingual adult learners, new Americans, and families in poverty. Although not every activity went exactly as planned, overall the project was successful in reaching these audiences and in expanding the library’s response to diverse community needs

 

Dislocated workers received technological assistance through the LSTA-purchased laptop lab. Twenty-one classes on the Northstar Digital Literacy Assessment were offered to multilingual adult learners at the St. Cloud PublicLibrary. Additionally,both the assessment and the Minnesota Career Information System portal were accessible to residents throughout the region via the library’s website.


New Americans and English language learners attended Conversation Circles at libraries throughout the region and at off site locations. Staff training has increased the library’s capacity and ability to assist this group and to better recognize the importance of equity in providing services.


Pop-up libraries to reach families in poverty took place at free summer lunch sites throughout the city of St. Cloud. Additionally,the library became an approved training entity through Achieve – the Minnesota Center for Professional Development.

 

Through these individual efforts, the library succeeded in its larger goal of building a framework to better reach and engage with the entire community, including Somali speakers. Access was provided beyond traditional library sites, to include apartment complexes, a factory, daycares, and city parks, among others. The needs of the community and region were diverse and significant, and through the grant the library was able to increase its capacity to respond. Further, the grant provided a catalyst to strengthen relationships with library partners, allowing for additional, and more effective, community engagement opportunities in the future.

 


State Goal: Libraries respond to diverse community needs
Budget Information
LSTA
MATCH-State
MATCH-Other
Total
$75,410.99
$0.00
$14,873.93
$90,284.92
Intent(s)
Improve users' general knowledge and skills.
Adult Literacy
Digital Literacy
Activities
Activity Details
Title: Staff Training
Narrative:

Approximately 250 Great River Regional Library staff members attended the training “Engaging Diverse Communities: Identifying and Overcoming Obstacles to Inclusion.” Presented by Cultural Fluency Associates, the training helped staff better recognize barriers facing some communities and how they may have benefited from privilege in their own lives. Understanding barriers and privilege was instrumental in achieving project goals.



Intent: Improve users' general knowledge and skills.

Activity: Instruction
Mode: Program
Format: In-person


Quantity
Session length (minutes): 200
Number of sessions in program: 1
Average number in attendance per session: 125
Number of times program administered: 2


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: Yes
For a targeted group or for the general population: General


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: GREAT RIVER REGIONAL LIBRARY
Address: 1300 WEST ST. GERMAIN ST.
City: ST CLOUD
State: MN
Zip: 56301
Question 1: I learned something by participating in this library activity.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: Applying what I learned will help improve library services to the public.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Conversation Circles
Narrative:

Conversation Circles were opportunities for English language learners to practice speaking skills in a relaxed, fun setting. In January 2019, staff received training from the Minnesota Literacy Council on hosting and facilitating Conversation Circles, as well as general practices in working with English language learners. Staff from eleven GRRL branches attended, and the training was approximately three hours long. Upon completion of the training,Conversation Circles have been offered in six branches, and one off site location, and have been helpful in promoting equity in library service.



Intent: Improve users' general knowledge and skills.

Activity: Instruction
Mode: Program
Format: In-person


Quantity
Session length (minutes): 60
Number of sessions in program: 110
Average number in attendance per session: 4
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Rural
For what age groups: 18-25 years
26-49 years
50-59 years
60-69 years
70+ years
For what economic types: Economic Not Applicable
For what ethnicity types: Ethnicity Not Applicable
Is the activity directed at families: Yes
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: Yes
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: Yes
Is the activity category not already captured: No


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: GREAT RIVER REGIONAL LIBRARY
Address: 1300 WEST ST. GERMAIN ST.
City: ST CLOUD
State: MN
Zip: 56301
Question 1: I learned something by participating in this library activity.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: I am more aware of resources and services provided by the library.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 5: I am more likely to use other library resources and services.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Northstar Digital Literacy Classes
Narrative:

Library staff and the Bilingual Library Cultural Navigator conducted weekly computer skills classes covering the Northstar Digital Literacy modules. The program began by introducing basic computer skills and progressed through internet basics, email, different operating systems, the Microsoft Office suite, social media, information literacy, and career search skills.


Upon completion of the modules, participants receive a certification to assist in their job search. Instruction was in English and Somali, with ample opportunity for hands-on practice for attendees, as well as time to address other technology related questions. The classes improved attendees’ digital literacy skills and increase their workforce readiness.



Intent: Improve users' general knowledge and skills.

Activity: Instruction
Mode: Program
Format: In-person


Quantity
Session length (minutes): 60
Number of sessions in program: 10
Average number in attendance per session: 3
Number of times program administered: 2


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Rural
For what age groups: 18-25 years
26-49 years
50-59 years
60-69 years
70+ years
For what economic types: Economic Not Applicable
For what ethnicity types: Ethnicity Not Applicable
Is the activity directed at families: No
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: Yes
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: Yes
Is the activity category not already captured: No


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: GREAT RIVER REGIONAL LIBRARY
Address: 1300 WEST ST. GERMAIN ST.
City: ST CLOUD
State: MN
Zip: 56301
Question 1: I learned something by participating in this library activity.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: I am more aware of resources and services provided by the library.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 5: I am more likely to use other library resources and services.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Pop-up Libraries
Narrative:

Working with the Yes Network, a local nonprofit, library staff conducted pop-up libraries at thirteen free lunch sites around the city of St.Cloud over the summer. The majority of the sites were at apartment complexes, and the intended audience was families in poverty. The Bilingual Library Cultural Navigator and an additional staff member attended each event. The staff member presented a story time, craft, and talked books with the children, while the Navigator spoke with their parents about resources and services available at the library.


The local Friends of the Library group purchased books that were given away to the children at these events as well. Additionally, library staff and the Navigator conducted five STEM programs at Boys and Girls Clubs events over the summer.


These pop-up library outreach efforts were successful in achieving the project’s goal of addressing equity and inclusion in library service, and of extending library access beyond traditional sites.



Intent: Improve users' general knowledge and skills.

Activity: Instruction
Mode: Program
Format: In-person


Quantity
Session length (minutes): 30
Number of sessions in program: 13
Average number in attendance per session: 38
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Rural
For what age groups: 0-5 years
6-12 years
13-17 years
18-25 years
26-49 years
For what economic types: Below Poverty
For what ethnicity types: Black
Is the activity directed at families: Yes
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: Yes
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: Yes
Is the activity category not already captured: No


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: La Cruz Community Center
Address: 1546 6th Ave. S #63
City: St. Cloud
State: MN
Zip: 56301
Name: Partner for Student Success
Address: 921 1st St. N
City: St. Cloud
State: MN
Zip: 56303
Question 1: I learned something by participating in this library activity.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: I am more aware of resources and services provided by the library.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 5: I am more likely to use other library resources and services.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Early Childhood Literacy Trainings
Narrative:

Two library staff members are now certified to offer family and childcare provider training on early and family literacy. Two professional development opportunities for caregivers have been offered; eleven individuals attended the first training in St. Cloud, and four attended the second class in Little Falls. Elements of these trainings have been presented to local daycares, in English and in Somali. The audience for these trainings have limited professional development opportunities.



Intent: Improve users' general knowledge and skills.

Activity: Instruction
Mode: Program
Format: In-person


Quantity
Session length (minutes): 150
Number of sessions in program: 2
Average number in attendance per session: 8
Number of times program administered: 1


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Rural
For what age groups: 18-25 years
26-49 years
50-59 years
60-69 years
70+ years
For what economic types: Economic Not Applicable
For what ethnicity types: Ethnicity Not Applicable
Is the activity directed at families: No
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: No
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: No
Is the activity category not already captured: Yes: chidlcare providers


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: GREAT RIVER REGIONAL LIBRARY
Address: 1300 WEST ST. GERMAIN ST.
City: ST CLOUD
State: MN
Zip: 56301
Question 1: I learned something by participating in this library activity.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 2: I feel more confident about what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 3: I intend to apply what I just learned.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 4: I am more aware of resources and services provided by the library.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Question 5: I am more likely to use other library resources and services.
Strongly Agree: 0
Agree: 0
Neither Agree nor Disagree: 0
Disagree: 0
Strongly Disagree: 0
Non-Response: 0
Activity Details
Title: Programs for Displaced Workers
Narrative:

Five information sessions on library resources (including available technology) were made for displaced workers. In addition to technology resources, the groups also learned about the library’s English language learning resources and GED test prep materials, as the group included refugees and individuals without a high school credential. Additionally, library staff attended a community resource fair to register these individuals for library cards and discuss resources and services available to assist them in seeking employment. Nearly 90 workers engaged with the library at this resource fair. The LSTA-purchased laptop lab was used for digital instruction programs at the offsite location.



Intent: Improve users' general knowledge and skills.

Activity: Instruction
Mode: Presentation/performance
Format: In-person


Quantity
Presentation/performance length (minutes): 30
Number of presentations/performances administered: 6
Average number in attendance per session: 32


Partner Information
Organization Type of Partner Organization(s):
Libraries: Yes
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No


Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No


Beneficiaries
Is the activity directed at the library workforce: No
For a targeted group or for the general population: Targeted
Geographic community of the targeted group: Rural
For what age groups: 18-25 years
26-49 years
50-59 years
60-69 years
70+ years
For what economic types: Unemployed
For what ethnicity types: Black
Is the activity directed at families: No
Is the activity directed at intergenerational groups: No
Is the activity directed at immigrants/refugees: Yes
Is the activity directed at those with disabilities: No
Limited functional literacy or informational skills: Yes
Is the activity category not already captured: No


Locale
Is the activity state-wide: No
Specific Locations: Yes
Name: Career Solutions
Address: 1542 Northway Dr
City: St. Cloud
State: AK
Zip: 56303
Name: Central Minnesota Adult Basic Education
Address: 800 7th St. S
City: Waite Park
State: AK
Zip: 56387
Name: Electrolux Home Products
Address: 701 33rd Ave. N
City: St. Cloud
State: MN
Zip: 56303
Project Outcomes
Project Outcomes
List any important outcomes or findings not previously reported:
One of the project’s intended outcomes was to identify barriers to access and this was one of the library's biggest successes. Initially, the library believed childcare availability was a barrier to adults attending library programs during the day. As time went on, staff learned that transportation and distrust of organizations were more significant barriers for a lot of people. Through this project the library also hoped to increase family engagement opportunities. The library found the most success in this area at pop-up libraries. While library staff conducted literacy-based activities, the Navigator was able to speak to parents/guardians about library resources and services that might interest them. Staff believed neighborhood residents would report feeling more connected to their community and the library through pop-up library visits. The nature of these visits made traditional surveying methods difficult. The library can report, however, that staff distributed over 200 books to children at these events (with a note to bring them back to the library if able), and roughly 80 books have been returned to the library so far. Further, twenty library staff members successfully completed the Minnesota Literacy Council training on Conversation Circles. The library helped develop a community approach to digital inclusion through work at the Electrolux factory and Northstar classes. Through partnership with Career Solutions, the library provided a presence at Electrolux and connected workers with increased library access. The library also expanded this model and is currently partnering with them again to provide this same support at another local employer enacting layoffs. Finally, the library hoped to increase diversity among our staff and volunteer base. The library hosted one meeting of a Program Advisory Committee of diverse community members. They discussed how to continue reaching the community, and how to encourage everyone to become more involved at the library. Additionally, the library plans to bring the Navigators back as substitute staff, and in July GRRL added language to the security policy that states the library's role is to provide “safe and welcoming physical and virtual spaces.”
Please briefly describe the importance of these outcomes and findings for future program planning:
Identifying transportation and distrust as barriers allowed the library to focus more on offsite programming, and also to shift some funds to a local Somali-language radio station for public service announcements. Learning about the library through a radio station, and radio personality, that they trust and are familiar with was an effective way of conveying the message that the library is for everyone. Further, staff learned that conveying information verbally is preferred in some cultures. The library also confirmed that offering programming for the entire family was an effective way of reaching people. Diversifying the library's staff and volunteer base is important to reflect the community served. In addition to ensuring the library is providing relevant, needed resources and services, there is community-building in seeing staff who represent the community they serve.
Explain one or two of the most significant lessons learned for others wanting to adopt any facets of this project:
The distrust of institutions held by some people was very real. It was imperative that libraries reached out to these individuals and helped them understand that the library is a safe place that belongs to everyone. Partnerships also remained the most effective way of reaching these, and other, library users.
Do you anticipate continuing this project after the current reporting period ends:
Yes
Do you anticipate any change in level of effort in managing this project:
Yes
Explain:
The library partnered with a local agency that has received a multiyear 21st Century Community Learning Center grant to offer family engagement opportunities at locations throughout St. Cloud. Conversation Circle programming will be a part of these events, and the library anticipates bringing the Navigators back as substitute library staff to assist with them. The library hopes to continue the offsite activities at the free summer lunch sites as well.
Do you anticipate changing the types of activities and objectives addressed by the project:
Yes
Explain:
Given low attendance numbers, it is likely the library will reduce the number of on-site Conversation Circle programs. The library is also considering how to most efficiently continue the Northstar classes. Even though the Navigators will not be at the library regularly, networks were strengthened and partnerships formed. The library was able to further establish the library as a safe and welcoming place. A lot of people learned a lot about the library and staff and patrons will continue working, and growing, together.
Was an evaluation conducted for this project:
No
Was a final written evaluation report produced:
No
Can the final written evaluation report be shared publicly on the IMLS website:
No
Was the evaluation conducted by project staff (either SLAA or local library) or by a third-party evaluator:
Third-Party
What data collection tools were used for any report outcomes and outputs:
Did you collect any media for the data:
What types of methods were used to analyze collected data:
Other:
How were participants (or items) selected:
What type of research design did you use to compare the value for any reported output or outcome:
Exemplary: Yes
Exemplary NarrativeThis project is an excellent example of identifying and responding to community needs. The wide range of activities offered addressed pockets of concern in a large, rural library system. The decision to focus on cultural navigation was bold and innovative, particularly for the geographic area served. The partnership model developed is a model for others.
Project Tags: Somali, community outreach, digital literacy