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G2S Project Code: 2015-CT-75543
State: Connecticut
Fiscal Year: 2015
Connecticut State Library

Project Director
Director Name: Dawn La Valle
Director Phone: 860-757-6500
Director Email:
General Information
Title: Statewide Delivery System (deliverIT CT)
State Project Code:
Start Date: 10/01/2014
End Date: 09/30/2016
Abstract: LSTA underwrites part of the cost of physical materials delivery among 215 of the state’s public and academic libraries. The delivery system, named deliverIT CT (formerly Connecticar or Ccar), is the backbone of the state’s resource sharing. deliverIT CT enables reciprocal borrowing in Connecticut: items borrowed from participating institutions may be dropped off at any library, and then deliverIT CT returns the materials to the owning library. In this way, borrowers can use their hometown library cards in any public library in Connecticut and be sure that materials will be returned where they belong. deliverIT CT also supports interlibrary loan through delivery of user-requested library materials between libraries in the state. A volume study conducted in August 2016 estimated that deliverIT CT delivers approximately 2.5 million items annually.

In spring 2016, the contractor that handled delivery to 131 libraries ended its contract with the state. The state library hired additional drivers as state employees to take over that portion of the delivery service and centralized all operations in one location. Now that the service is completely state run, it is more efficient and better managed.

State Goal: Resources and delivery systems
Budget Information
Improve users’ ability to obtain and/or use information resources.
Collection Development & Management
Activity Details
Title: Pickup, sort, deliver
Narrative: deliverIT CT service is provided to principal public libraries, academic libraries, and other institutions. Materials shipped include all physical formats (books, DVDs, CDs, etc). Libraries have designated a pickup point in their facility which is convenient for the driver. State library staff pick up materials, return to the central sorting facility to sort all items picked up that day, and deliver the materials in the following days according to their route schedules.

In order to communicate with libraries about the deliverIT CT service, the State Library maintains an e-mail list (at and a website (at

Intent: Improve users’ ability to obtain and/or use information resources.

Activity: Content
Mode: Lending
Format: Physical

Total number of items circulated: 2,470,094
Average number of items circulated / month: 205,841
Total number of ILL transactions: 0
Average number of ILL transactions / month: 0

Partner Information
Organization Type of Partner Organization(s):
Libraries: No
Historical Societies or Organizations: No
Museums: No
Archives: No
Cultural Heritage Organization Multi-type: No
Preschools: No
Schools: No
Adult Education: No
Human Service Organizations: No
Other: No

Legal Type of Partner Organization(s):
Federal Government: No
State Government: No
Local Government (excluding school districts): No
School District: No
Non-Profit: No
Private Sector: No
Tribe/Native Hawaiian Organization: No

Is the activity directed at the library workforce: No
For a targeted group or for the general population: General

Is the activity state-wide: Yes
Specific Locations: No
Library Types
Public Libraries: 177
Academic Libraries: 35
Consortia: 0
Special Libraries: 0
School Libraries: 0
Other: 0
Project Outcomes
Project Outcomes
List any important findings or outcomes from your project:

Please briefly describe importance of findings:

What methods did you use to determine your findings? Check all that apply:
Based on outputs, outcomes and/or other results, explain any significant lessons learned from these findings for either the SLAA or others in the LIS field:

Do you anticipate continuing this project after the current reporting period ends:
Do you anticipate any change in level of effort:
Yes: Yes, LSTA and Match costs for salaries, benefits, van rentals, and fuel may change over the next year.
Do you anticipate any change in the project's scope:
Do you anticipate any other changes in the project:
Yes: A consultant hired to review the service during winter 2017 may recommend methods of streamlining or improving the service.
Exemplary: Yes
Exemplary NarrativeThis year, the deliverIT CT service saved Connecticut's libraries approximately $6 million in postage costs (at $2.41 per item, book rate), while the cost to provide service was approximately $700,000 (a combination of state and LSTA funding).
Project Tags: ILL, Ccar